OKLAHOMA CITY (KFOR) — Some Oklahomans are having trouble renewing their driver’s license online.

Last month, Service Oklahoma updated its system to make driver’s licenses and vehicle services fast.

Service Oklahoma to launch faster, unified system for driver license and vehicle services

However, some say they’re receiving a message that says they are not U.S. citizens.

“Our records indicate that you are not currently listed as a U.S. citizen in our system,” said Ceciley Thomason, a woman trying to obtain a state driver’s license.

This is the message some Oklahomans are getting while trying to obtain a license online.

I’m going to be honest, it was alarming because around that time there were some very scary things going on with immigration,” said Thomason.

Ceciley Thomason was trying to get a state driver’s license online after she moved.

“My husband, he does have a real ID already, and he was able to go in through, no problem,” said Thomason. “Then, when I went to go change or update my ID, I got the screenshot that you saw on Facebook, where it says, we don’t have you as a citizen. I was like, that’s strange.”

Thomason is a citizen of the Cherokee Nation. She says she already has a tribal driver’s license and passport card.

Thomason says while filling out the information online, she input her driver’s license number and social security number, but still received the message.

She tried multiple browsers but was still told she is ‘not listed as a U.S. citizen.’

“I cannot imagine being someone who is going through this and also actively worried about an immigration issue,” said Thomason.

News 4 reached out to Service Oklahoma about this issue.

We’re aware that some customers may see this message when attempting to complete a renewal online. While the wording is not as clear as it should be, it is simply indicating that additional information is needed before the transaction can be completed. Not all customers are eligible to renew online for a variety of reasons, including when certain documentation needs to be verified. In these cases, customers can quickly complete their renewal in person at a Service. Oklahoma location or with a licensed operator. We are updating our messaging to ensure it is more clear and helpful for customers moving forward.

Service Oklahoma

Thomason recently went to the tag agency to handle the issue in person, but at last check, the status of her license is not pending, and she still receives the same message.

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